Assistance network
Balkanwide manages a network of partners that is available 24/7 on the territory of Serbia (Kosovo), Croatia, Slovenia, Bosnia and Herzegovina, Macedonia, Montenegro and Albania.
Our associates have been selected for their quality service and quick response. They are able to provide appropriate assistance in the shortest possible time.
Balkanwide Assistance regularly monitors and encourages its associates, because we know that only teamwork can provide satisfactory results.
Assistance is help, being present!
The mission of Balkanwide Assistance is to provide you with assistance on the territory of Slovenia, Croatia, Bosnia and Herzegovina, Serbia and Kosovo, Montenegro, Macedonia and Albania throughout the year 7 days a week, 24 hours/24, 365 days.
Medical Assistance
Freight Program
Technical Assistance
Our goal: Always moving forward!
Regardless of whether you are on the road or need daily assistance, you are no longer left to your own devices because the assistance takes care of you. From on-site repair to return home.
Key items of technical assistance
| Domain | Indicators | Technical assistance |
|---|---|---|
|
Answering the phone |
Service quality |
<20 seconds |
|
Case management |
Opening a new case and locating a client |
~2-3 minutes |
|
Case management |
Confirmation of receiving a new case |
<30 minutes |
|
Partner service |
Partner activation time |
<5 minutes |
|
Partner service |
Average partner arrival time |
<45 minutes |
|
Partner service |
Percentage of on-site repairs |
~40% |
|
Partner service |
Partner availability |
24/7/365 days |
|
Partner service |
Time of receiving the technical report |
<90 minutes |
|
Service quality |
Response to appeals |
<48 h |
Key items of medical assistance
| Domain | Indicators | Medical assistance |
|---|---|---|
|
Answering the phone |
Service quality |
<20 seconds |
|
Case management |
Opening a new case and locating a client |
~2-3 minutes |
|
Case management |
Confirmation of receiving a new case |
<30 minutes |
|
Partner service |
Doctor activation time |
<5 minutes |
|
Partner service |
Average doctor arrival time |
<45 minutes |
|
Partner service |
Doctor's availability |
24/7/365 days |
|
Partner service |
Time of receiving the medical report |
<120 minutes |
|
Service quality |
Response to complaints |
<48 h |