Balkanwide Assistance

We are always here!

Assistance network

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Partners in Serbia
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Croatia
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Slovenia
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Bosnia and Herzegovina
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Montenegro
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Macedonia
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Albania
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Kosovo

Balkanwide manages a network of partners that is available 24/7 on the territory of Serbia (Kosovo), Croatia, Slovenia, Bosnia and Herzegovina, Macedonia, Montenegro and Albania.

Our associates have been selected for their quality service and quick response. They are able to provide appropriate assistance in the shortest possible time.

Balkanwide Assistance regularly monitors and encourages its associates, because we know that only teamwork can provide satisfactory results.

Assistance is help, being present!

The mission of Balkanwide Assistance is to provide you with assistance on the territory of Slovenia, Croatia, Bosnia and Herzegovina, Serbia and Kosovo, Montenegro, Macedonia and Albania throughout the year 7 days a week, 24 hours/24, 365 days.

Medical Assistance

In case of illness or accident, especially in the field of medical assistance, clients, policyholders and their families need a sense of security. Find out more!

Freight Program

Professional transporters are always under a lot of time pressure and when the unexpected happens, they need a reliable partner in solving problems. Find out more!

Technical Assistance

Our network of associates has been chosen for their quality of service and efficiency, and are required to respond within 45 minutes of receiving a call. Available 24/7, all year round. Find out more!

Our goal: Always moving forward!

Regardless of whether you are on the road or need daily assistance, you are no longer left to your own devices because the assistance takes care of you. From on-site repair to return home.

Key items of technical assistance

Domain Indicators Technical assistance

Answering the phone

Service quality

<20 seconds

Case management

Opening a new case and locating a client

~2-3 minutes

Case management

Confirmation of receiving a new case

<30 minutes

Partner service

Partner activation time

<5 minutes

Partner service

Average partner arrival time

<45 minutes

Partner service

Percentage of on-site repairs

~40%

Partner service

Partner availability

24/7/365 days

Partner service

Time of receiving the technical report

<90 minutes

Service quality

Response to appeals

<48 h

Key items of medical assistance

Domain Indicators Medical assistance

Answering the phone

Service quality

<20 seconds

Case management

Opening a new case and locating a client

~2-3 minutes

Case management

Confirmation of receiving a new case

<30 minutes

Partner service

Doctor activation time

<5 minutes

Partner service

Average doctor arrival time

<45 minutes

Partner service

Doctor's availability

24/7/365 days

Partner service

Time of receiving the medical report

<120 minutes

Service quality

Response to complaints

<48 h